All request must be submitted via email to If the new shipping address is not approved store credit will be issued for you to repurchase with the new address. Please allow 5-7 business days for your return to be processed, once it has reached our facility. Once a refund has been issued, please allow hours for the amount to apply back to your account. All materials and packaging must be returned to us in new condition to receive a full refund on your frame.
These are the first pair of Raybans where the frame has broke on me, it seems to be where the frame is at its thinest near the corner of the lens. I had them on top of my head, I bent down to tie my shoe and they slipped off, hit the tile and the frame broke. It is such a tight clubmaster frame that putting it back together with some glue does not work. I would recommend Ray-Ban either removes the durability claim from these or offer an additional warranty for them. We aim to make ordering your prescription glasses and sunglasses as stress free as possible.
The original Ray Ban replacement parts only come in pairs. With that information search for your Ray-Ban model, select the lens size and colour. The lens used facilitates sharp vision and helps in achieving the much needed classy, sophisticated and stylish look. The lenses used are mainly polycarbonate which feels comfortable and deters straining or tiring of the eyes. The hydro oleophobic coating ensures that it is safe from pollution, excessive water or oil while outdoors. The coating protects the frame from damage and scratch.
This warranty covers all lens types except for plastic lenses. Due to the fragile nature of plastic lenses, we are not able to offer a warranty for this material. If your product is covered under warranty you will be required to cover the shipping charges to ship your item to our office for us to proceed with the warranty claim. We will either repair or replace the defective frames at our discretion. If the frame is no longer available, you will be offered store credit on an item of lesser or equal value.
A carrying case and a cleaning cloth are provided with this product as well as all other accessories supplied by Ray-Ban. Polarized lenses are the right choice to help you to enjoy your outdoor activities thanks to their special filter that blocks reflected light, reducing glare. The lense is Green polarized with a sun protection factor of 3 for a ray ban caravan clear vision even with a bright sunlight. They also allow a better contrast perception and offer optimal comfort and protection. A 20% restocking fee will be applied to any customers who return 4 or more items within a 20 day period. If you feel the custom lenses purchased are not correct, we will require a hard copy of your valid prescription.